Returns
RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please click here to see the detailed policy.
HOW DO I SUBMIT A RETURN?
We have the RETURN CENTER, click here. You just need to enter your order number and the email used for purchasing.
CAN I RETURN A SALE ITEM?
Unfortunately, there are some exceptions / non-returnable items. Products from Clearance Sales are not eligible for returns. You can check more details in our RETURN CENTER. Not Eligible items will be unable to click.
RETURN SHIPPING LABEL?
Currently, we do not offer the provision of a return shipping label. Therefore, the responsibility for returning the item lies with the customer, and the associated return delivery costs must be coordinated by the customer directly with the chosen co
HAVE YOU RECEIVED MY RETURN?
Once received, we aim to process your return within 3-5 business days. We recommend you take note of your own tracking information and receipt, as we won't be able to track or monitor this for you!
MORE ABOUT EXCHANGES
The exchange process will be like as below,. 1) Submit the exchange request in the Return Center. 2) Our return Team will send you an email with more details. 3) Paying the reshipping fee then the process will be started. 4) Send back us the items yo
DAMAGES AND ISSUES
In case of your package, or item is damaged, or missed or you received an incorrect item, please provide a photo and explanation through Return Center or Customer Experience Team within 24 hours of receiving the package and the CS representative will
WHY WAS £6.99 DEDUCTED FROM MY REFUND?
Since your order total fell below £57 after the return, the original £6.99 shipping fee has been deducted from your refund.
What counts as a defective item, and how long do I have to request a return?
At Lewkin, every item is carefully inspected before shipping,but the following cases are recognized as defective and eligible for a return or refund.If you suspect your item may be defective, please contact our Customer Service team at lewkin@lewkin.